FAQ
1. When was Tile Artisans Digital Imaging founded?
Tile Artisans was founded in 1991. We started as fabricators of custom-made silkscreened
images fired on ceramic tile.
2. What makes Tile Artisans stand out?
We are committed to providing permanent memorial portraits, plaques, and murals made with
the highest quality materials and workmanship. Our proprietary combined with ceramic color
pigments ensures the highest standards of color reproduction, image clarity, and durability. All
products are fired at 1,650 °F, offering resistance to UV rays, scratching, extreme outdoor
climates, and harsh cleaning chemicals. Most importantly, we pride ourselves on offering our
customers the very best service.
3. What is Tile Artisans’ guarantee?
Our porcelain plaques meet and exceed the strictest standards for porcelain as established by
ISO 13006 / 10545 (Ceramic Tiles Characteristics and Testing). We guarantee our porcelain
materials have a water absorption rate of less than 0.5%, making them resistant to sub-zero
temperatures. They are also resistant to chemicals, thermal expansion, abrasion, and have a
breaking strength exceeding 515 lbs per square inch. All memorial portraits are fired at 1,650 °F,
ensuring they are UV-resistant and will never fade.
4. What is the warranty on Tile Artisans’ products?
- Memorial Portraits: Unconditionally warranted for the life of the monuments upon
which they are installed. They will be replaced free of charge in the event of fading,
vandalism, breakage, or any defect. - Memorial Plaques, Flat Markers, Granite Urns, Murals, and Glass Mosaics:Unconditionally warranted for the life of the monuments upon which they are installed. They will be replaced free of charge in the event of fading,
vandalism, breakage, or any defect. - All orders are filed electronically and archived for future replacement.
5. How can I become a dealer for Tile Artisans?
If you are interested in becoming a qualified dealer, please contact us for more information on
the requirements and how we can partner together. Our products are available exclusively
through our network of qualified dealers. We do not sell directly to the public.
6. What if I’m not with a company?
Tile Artisans Memorial Products (Excluding Murals & Mosaics) are only sold through authorized
dealers. If you are not part of a business or company that works with our products, you may
contact one of our authorized dealers to purchase our memorial plaques, portraits, or murals.
7. Installation:
We recommend that memorial portraits be mounted in a shallow relief within the
monument using either epoxy, silicone, or a double-sided self-adhesive tape (3M™ VHB™). If you
prefer using tape, please specify.
8. Do you provide rush orders?
Yes, we can accommodate rush orders, usually completed within 3 to 5 business days, additional
fees apply.
9. What shipping methods do you use?
For memorial portraits and plaques, we ship via USPS. For our granite products, we ship LTL. We
ship UPS or FedEx upon customer request.
10. Do you provide proofs?
Yes, we provide proofs upon customer request. Additional fees apply.
11. Do you offer photo eding or touch-ups?
Yes, we provide minor photo eding and touch-ups at no extra charge. Additional fees apply for
major touch ups. Please refer to our price list for a list of minor vs. major touch ups.
12. Selection of Photo:
Any photograph can be used.
13. What are the guidelines for selecting and submitting a photo for a memorial portrait?
You can use any photograph, whether it’s portraiture, a snapshot, a transparency, scenery, or an
heirloom photo. Here are the detailed submission guidelines:
- Electronically Transmitted: If you’re sending photos via the internet, they must be
scanned and transmied in jpg, png, psd, heic of tiff format with a minimum resolution
of 300 dpi. - Submitting by Mail: For the best possible reproduction, mail the original photo, ensuring
it is of good and clear quality. The photo can be up to 11” x 14” in size. Please mark the
back of the photo clearly with the family name and date.
14. Selection of Photo:
If the photo includes two or more people, please clearly indicate the individual(s) to be reproduced.
15. Background Replacement:
You can select from more than 30 different backgrounds at no extra charge.